Call Center Representatives – Fremont, CA

Released: 10/1/2015

PetersenDean Roofing and Solar Systems is one of the largest independent roofing and solar companies in the United States. With divisions in Arizona, California, Florida, Nevada and Texas, PetersenDean installs new roofs, provides re-roofing services, and designs and installs solar power systems for homeowners, commercial customers and homebuilders. Founded more than 20 years ago on the belief that good roofs are built by good people, we continue to take pride in every roof we build today. Our commitment to safety, superior quality customer service, and the environment has earned us an industry-wide reputation for excellence.

We are currently hiring Call Center Representatives for All shifts (including weekends)

RESPONSIBILITIES:
• Answering incoming customer calls and respond to emails
• Updating customer database
• Scheduling sales appointments for our sales team on our CRM System
• Interface with the Sales Design Team to schedule sales meeting requirements
• Taking customer reservations on line
• Responsible to satisfy customer requests and maintain good image for the company
• Identify and escalate priority issues
• Route calls to the appropriate resource
• Document all call information according to standard operating procedures

JOB REQUIREMENTS:
• 1+ yrs. previous experience working in a call center environment or customer service environment
• Good data entry and typing skills
• Knowledge of call center telephony and technology
• Steady work history
• Outgoing personality
• Excellent follow up skills
• Basic MS Office knowledge; computer software and internet proficiency
• CRM experience
• Excellent verbal/written communication
• Position requires working holidays.

The company offers a competitive salary and health benefits (HMO/PPO Medical, Dental, Vision, Basic Life/AD&D Insurance), Flexible Spending Accounts, Personal Time Off, Paid Holidays and a self directed 401(K) plan. Interested candidates should email their Word resume (including salary requirements).

No Phone Calls Please