Customer Service Manager – Anaheim, CA

PetersenDean Roofing and Solar Systems is the largest residential roofing and solar company in the United States. With divisions in Arizona, California, Florida, Nevada and Texas, PetersenDean installs new roofs, provides re-roofing services, and designs and installs solar power systems. Founded more than 20 years ago, our commitment to safety, superior quality customer service, and the environment has earned us an industry-wide reputation for excellence. If you haven’t seen our ads please check out our website at www.petersendean.com or.www.powersaverseries.com. We are making solar ownership easy. We are currently looking for a full-time Customer Service Manager for our office in Anaheim, CA. We are looking for someone with a background in Customer Service within the construction/homebuilding industry. If this is you, keep reading!

Job Responsibilities

  • Manage customer service department for all billable repairs and warranty non-billable repairs to be performed by customer service technicians
  • Schedule all customer service and warranty repair visitations for inspections for potential repairs and or evaluations for- low slope , pitched roofing and solar repairs
  • Oversee customer service technicians – tracking time and materials
  • Data Entry of daily invoices, notating work performed
  • Create budgets for larger projects with a value of $2,500 or more
  • Safety compliance of all customer service employees
  • Interact with corporate Attorneys regarding SB800 / litigation projects
  • Tracking of customer service technicians time and locations – GPS tracking
  • Oversee weekly time sheets tracking work performed for services rendered
  • Understanding of budget responsibilities of customer service department, with consideration to profit with understanding of margin goals
  • HOA Home Owner Associations customer service work as targeted customers

Skills / Qualifications

  • High school diploma or general education degree (GED); and 3-4 years related experience and/or training or equivalent combination of education and experience
  • Experience within the construction industry is highly desirable
  • Roofing and/or roofing material knowledge is major plus
  • Working knowledge of written and spoken English and Spanish is a plus
  • Must be self-driven, highly motivated and able to work with minimal supervision
  • Ability to work under stress to meet deadlines • Ability to prioritize and multitask
  • Excellent written and verbal communication skills
  • Strong computer skills including a proficiency in Microsoft Office
  • Must be a team player