Sales Customer Support Representative – Fremont, CA

Petersen Dean Roofing and Solar Systems is one of the largest independent roofing and solar Companies in the United States. With divisions in Arizona, California, Florida, Nevada and Texas, Petersen Dean installs new roofs, provides re-roofing services, and designs and installs Solar power systems for homeowners, commercial customers and homebuilders. Founded more Than 30 years ago on the belief that good roofs are built by good people, we continue to take pride in every roof we build today. Our commitment to safety, superior quality, customer service, and the environment has earned us an industry-wide reputation for excellence.

We are currently looking for a full-time Sales Customer Support Representative to assist our Solar and Re-roofing Contract Sales Team. A background in Customer Service within the construction/homebuilding industry a plus.

Job Responsibilities

  • Reach out to customers with Thank you calls
  • Document customer service thank you calls using standard operating procedure
  • Interface with the Sales Contract and Review Teams to meet excellent customer service
  • Identify and escalate priority issues
  • Administrative support to the Sales Contracts Team
  • Process new sales orders
  • Send new customers welcome packets
  • Assist Sales Contract Team with administrative duties as required

Job Requirements

  • 1+ yrs. previous experience working in a customer service environment preferred
  • Must be comfortable initiating customer thank you calls with excellent phone skills
  • Outstanding work ethic, character, integrity and professionalism
  • Strong communication skills
  • Ability to prioritize and multitask
  • Strong capability to maintain personal organization
  • Ability to work under stress to meet deadlines
  • Proficiency in Microsoft Office
  • CRM experience

The company offers a competitive salary and health benefits (HMO/PPO Medical, Dental, Vision, Basic Life/AD&D Insurance), Flexible Spending Accounts, Personal Time Off, Paid Holidays and a self directed 401(K) plan. Interested candidates should email their Word resume (including salary requirements) to: jobs@petersendean.com, subject line must indicate Sales Customer Support Representative.